California Privacy Rights

Your Rights Under California Law

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you specific rights regarding your personal information. This page supplements our Privacy Policy and describes those rights and how to exercise them.

Categories of Personal Information We Collect

• Identifiers: name, email address, phone number, IP address, and account credentials.
• Personal records: billing address, payment information, and order history.
• Protected classifications: date of birth and health-related information collected for treatment purposes.
• Health and medical information: intake questionnaire responses, medical history, and clinical notes (treated as Sensitive Personal Information).
• Internet activity: browsing behavior on our site, cookies, and interaction data.
• Geolocation: state of residence used to verify clinician licensure eligibility.

How We Use Personal Information

We use personal information to provide telehealth services, process medication orders, communicate about your care, comply with legal obligations, and improve our platform. We do not use Sensitive Personal Information for purposes beyond those reasonably necessary to provide the requested services.

Sale or Sharing of Personal Information

Terna Health does not sell your personal information to third parties, nor do we share it for cross-context behavioral advertising purposes. We may share limited data (such as device identifiers) with analytics providers, which some definitions under California law may characterize as "sharing." You may opt out of such sharing using the "Do Not Sell or Share My Personal Information" link at the bottom of our website.

Right to Know

You have the right to request that we disclose: (1) the categories of personal information we have collected about you; (2) the categories of sources from which it was collected; (3) our business purpose for collecting or sharing it; (4) the categories of third parties with whom we share it; and (5) the specific pieces of personal information we hold about you.

Right to Delete

You may request that we delete personal information we have collected from you. Exceptions apply when retention is required to complete a transaction, detect security incidents, comply with legal obligations, or carry out internally consistent uses you reasonably expect.

Right to Correct

You have the right to request correction of inaccurate personal information we maintain about you. We will use commercially reasonable efforts to correct the information after verifying your identity.

Right to Limit Use of Sensitive Personal Information

You have the right to direct us to limit our use and disclosure of Sensitive Personal Information (including health data) to purposes necessary to provide the services you requested. To exercise this right, please contact us using the information below.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your California privacy rights. We will not deny services, charge different prices, or provide a different quality of service based solely on the exercise of these rights.

How to Submit a Request

• Email: support@ternahealth.com with the subject line "California Privacy Request".
• We will acknowledge your request within 10 business days and fulfill it within 45 calendar days, with a possible 45-day extension when reasonably necessary.
• We will verify your identity before processing the request. You may designate an authorized agent to submit requests on your behalf; the agent must provide written authorization signed by you.

Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about personal data shared with third parties for their own direct marketing purposes during the preceding calendar year. Terna Health does not share personal information with third parties for their direct marketing purposes.