Terms & Conditions

1. Acceptance of Terms

By accessing or using the Terna Health platform, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, you may not use our services. These terms apply to all visitors, users, and patients.

2. Telehealth Services

Terna Health provides a technology platform that connects patients with licensed physicians through MD Integrations, an independent network of U.S.-licensed clinicians. Telehealth consultations are conducted in accordance with applicable state telehealth laws. Terna Health does not practice medicine and does not employ physicians. The decision to prescribe any medication rests solely with the treating clinician.

3. Compounded Medications

• Medications dispensed through Terna Health are compounded medications prepared by licensed, FDA-registered compounding pharmacies.
• Compounded medications are not FDA-approved for safety, efficacy, or quality; however, they are prepared in compliance with applicable pharmacy regulations.
• Results vary by individual. Clinical trial data referenced on the site pertains to brand-name FDA-approved drugs, not compounded formulations.
• You must complete an accurate medical intake to be evaluated for eligibility. Providing false or incomplete information may result in termination of services.

4. Eligibility

You must be at least 18 years old and a resident of a U.S. state in which our clinician network is licensed to practice. You agree to provide accurate and complete information during the intake process. We reserve the right to decline service if you do not meet eligibility criteria.

5. Subscriptions & Billing

• Terna Health offers monthly subscription programs. Your subscription renews automatically at the end of each billing cycle unless cancelled.
• You may cancel at any time through the member portal or by contacting support. Cancellations take effect at the end of the current billing period; no partial-month refunds are issued.
• Prices are subject to change with 30 days' notice. Continued use after a price change constitutes acceptance of the new price.

6. Refund Policy

Compounded medications that have been dispensed and shipped cannot be returned or refunded due to safety and regulatory requirements. If you have not yet received your medication or experienced a clinician-denied consultation, please contact support within 7 days of your order for review.

7. Disclaimer of Warranties

The Terna Health platform and services are provided "as is" without warranties of any kind, express or implied. We do not warrant that results from our programs will meet your expectations or that the platform will be uninterrupted or error-free.

8. Limitation of Liability

To the maximum extent permitted by law, Terna Health, its affiliates, officers, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform or services, including adverse medical events. Our total liability shall not exceed the amount you paid in the three months preceding the claim.

9. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. Any dispute not resolved informally shall be subject to binding arbitration under the American Arbitration Association rules, conducted on an individual (non-class) basis.

10. Changes to Terms

We may modify these Terms at any time by posting the revised version on this page. Material changes will be communicated via email. Your continued use of the platform after the effective date of any changes constitutes acceptance.