Overview
This Privacy Notice describes how Terna Health uses, discloses, and protects personal information collected through TernaHealth.com. Terna Health does not provide medical advice but helps users establish relationships with third-party healthcare providers. Initial qualifying questions are answered on TernaHealth.com. Healthcare Providers operate separate Patient Portals with their own privacy policies. Payment, diagnosis, and telehealth occur through Healthcare Provider Sites, not Terna Health's platform. Users' relationships with Healthcare Providers and Third Party Suppliers are governed by their respective privacy policies.
1. Information We Collect
- Information You Provide: name and contact details, basic health or medical information, and other content from service interactions.
- Information Collected via Cookies and Technology: through TernaHealth.com, we and third parties may collect information from your computer or other device by automated means such as cookies, web beacons, local storage, and similar technologies.
- Types of Cookies: (1) Necessary Cookies – essential for website operation; (2) Performance Cookies – track visitor usage patterns; (3) Functionality Cookies – remember user preferences; (4) Targeting/Advertising Cookies – deliver relevant advertisements.
- Managing Cookies: most browsers allow cookie control through settings. Visit www.allaboutcookies.org for more information.
- Third-Party Cookies: service providers use cookies subject to their own privacy policies.
- Information from Healthcare Providers: Healthcare Providers may share personal information including health data and payment details with Terna Health.
2. Use of Information
- Managing and improving services.
- Customizing website content.
- Sending confirmations, updates, and alerts.
- Marketing and business operations.
- Fraud prevention and security.
- Legal compliance.
- Creating aggregated or de-identified information.
3. Disclosure of Information
- Healthcare Providers and Healthcare Provider Sites.
- Vendors and service providers.
- Affiliates and parent companies.
- Law enforcement when legally required.
- Entities for fraud prevention or legal protection.
- Parties involved in corporate transactions.
- Other situations where legally permitted.
4. Your Rights and Choices
- Marketing Communications: we may use your personal information, including your email address, to send you marketing communications that we believe may be of interest to you. Opt out by clicking unsubscribe links in emails or contacting support@ternahealth.com.
- Third-Party Marketing: personal information is not shared with third parties for their marketing without explicit consent.
- Data Retention: information is retained as long as necessary for collection purposes or as required by law.
- Cookie Management: users can adjust browser settings to control cookies. Disabling cookies may affect website functionality. Terna Health does not respond to browser-based do-not-track signals.
- SMS Communications: phone numbers are collected for SMS messaging including health tips and promotional offers. By providing a number, users consent to receive communications. Users may opt out by replying "STOP" to any message.
- Cart Abandonment Tracking: we use cookies, pixels, and similar tracking technologies to monitor activity on our site, including when a user adds items to their cart and does not complete a purchase.
- Phone Number Protection: phone numbers are stored securely and not shared with third parties for marketing without consent. Service providers are contractually obligated to use information only for requested services.
5. Protection of Information
Terna Health has implemented physical, technical, and administrative safeguards to protect your personal information. However, complete security cannot be guaranteed. After completing the initial questionnaire, users should use Healthcare Provider Sites for health information.
6. Children
Services are intended for adults only. Terna Health does not knowingly collect information from children under 18. Parents suspecting collection should contact privacy@ternahealth.com.
7. Updates and Changes to This Notice
Terna Health may update this Privacy Notice periodically and will post changes on TernaHealth.com.
8. Contacting Us
For privacy questions or requests, contact us at privacy@ternahealth.com.
Consumer Health Data Privacy Policy
This policy supplements the main Privacy Notice and applies to "consumer health data" (CHD) under Washington's My Health My Data Act and Nevada's Consumer Health Data Privacy Law. Much processing is HIPAA-exempt under these state laws.
Categories of Consumer Health Data Collected
- Individual health conditions, treatments, diseases, diagnoses.
- Social, psychological, behavioral, and medical interventions.
- Health-related surgeries or procedures.
- Prescribed medication use or purchases.
- Bodily functions, vital signs, symptoms, health measurements.
- Diagnostic testing, treatment, medication information.
- Gender-affirming care information.
- Reproductive or sexual health information.
- Genetic data.
- Data identifying consumers seeking healthcare services.
- Information used to infer or extrapolate health-related data.
Sources of Consumer Health Data
Information collected from: (1) directly from users; (2) automatic collection through services; (3) social media and content platforms; (4) third-party sources.
Purposes for Collection of Consumer Health Data
Consumer health data is collected to provide services, conduct analytics, improve offerings, manage advertising and marketing, and address legal matters—subject to applicable law and required consents.
How and Why We Share Consumer Health Data
- Healthcare Providers and medical practitioners.
- Labs and pharmacies.
- Affiliates and corporate family members.
- Vendors and service providers.
- Government and regulatory agencies (when legally required).
- Acquiring companies in corporate transactions.
- Other parties at user direction or with consent.
- Purposes for sharing include: delivering products and services, ensuring consistent service levels, enhancing products and customer experience, protecting Terna Health and enforcing agreements, legal compliance, and creating aggregated or de-identified data.
How to Exercise Your Rights
- Depending on jurisdiction, users may have rights to: (1) confirm consumer health data collection and sharing; (2) access consumer health data; (3) delete consumer health data; (4) withdraw consent.
- Submit requests to: privacy@ternahealth.com.
- Terna Health will never ask you for sensitive personal or financial information when authenticating your identity.
- Appeal Process: Washington residents may contact www.atg.wa.gov/file-complaint; Nevada residents may contact https://ag.nv.gov/Complaints/File_Complaint/.
Updates to This Consumer Health Data Policy
Terna Health reserves the right to modify this policy to reflect legal changes, data practices updates, service feature changes, or technology advances. Continued use of services constitutes acknowledgment of changes.
Contact Us
For consumer health data policy questions, contact us at privacy@ternahealth.com.
